Application Integration

What our clients say

Choice Hotels, Clarion Birmingham

The Clarion Collection Birmingham is a newly refurbished 4-star hotel located less than two miles from Birmingham City Centre and Edgbaston Cricket Ground.

Sapphire Business Solutions was awarded the Telephony, IT, wireless and security projects at the hotel.

Sapphire Business Solutions are a reseller for a leading brand of
Application Integration (CTI) software within the UK.

The software recognises who is calling and uses this information to search through your database or application to find the matching contact. It will then screen-pop the contact details all before the caller has been answered. The software integrates with a large number of databases and applications to ensure that it works for your business. It also works with outbound calls to dial clients automatically.

Why choose application Integration (CTI)?

- Reduce Costs - Call handling time is reduced. With details already being to hand you do not need to ask for them again.
- Improve Service - By knowing who the caller is prior to answering, you can offer a more personalised service to your customer
- Increase Sales - Telephone calls can be made automatically from your database or application, thus speeding up connection and avoid mis-dialing.
- Improve Productivity - By opening your application or database on the correct screen, you can enter notes right away without losing seconds finding the correct screen tab to use.
- Share - If a call is transferred, all of the details are shared with the next person.

For further information please contact a member of our sales team by using our
get a no obligation quote service or call 0845 180 1263 today.