What our clients say
Choice
Hotels, Clarion Birmingham
The Clarion Collection Birmingham is a newly refurbished 4-star hotel located less than two miles from Birmingham City Centre and Edgbaston Cricket Ground.
Sapphire Business Solutions was awarded the Telephony, IT, wireless and security projects at the hotel.
support..
Telephone Support:
Sapphire Business Solutions offer flexible maintenance cover at a fixed cost that gives you peace of mind. Our maintenance service can help you avoid the cost of replacing a poor performing system, and minimise risk of any system downtime. We guarantee we will beat any written quote by at least 25%.
As part of the maintenance agreement, SBS engineers will be able to dial in to your telephone system to complete remote diagnostics (subject to the system supporting this service) prior to attending site to rectify the fault. If this is not achievable due to faulty hardware or a cable fault, a field based engineer will be despatched to attend site and restore the service.
Our standard maintenance is Monday to Friday from 8:30 to 5:00pm; however we can provide a bespoke contract to suit your needs, whether it is a few extra hours a day, weekends or we can even provide support 365 days a year. SBS will have a solution to meet your needs.
Standard Response Times:
IT Support:
Sapphire Business Solutions IT support service is a complete, fully inclusive IT support package. All telephone, remote, and on-site emergency support is covered by one affordable, fixed monthly fee
Built on
the principle
of a dedicated account manager assigned to each client, your
Microsoft certified support manager will become your businesses IT
Manager!
Your
support manager will become part of your
business just like any other employee. This will then be backed up by
SystemSentry, our proactive 24x7 remote monitoring service (further
info included below). your support manager will be your point of
contact whether it is in the event of a support request or simply if
you have an IT related query.
By employing the use of the most
advanced remote access technologies your support manager will be able
to solve more than 97% of reported problems remotely while at the
same time ensuring that they are available to be deployed to site
quickly if required.
Included free of charge in our service is
our monitoring software SystemSentry. This offers your business 24/7
system monitoring, checking for any issues that, if left untreated,
could cause system downtime.
Every day SystemSentry monitors
your server and networks. Automated system health checks alert us to
any emerging problems, enabling them to deal with issues sooner,
before they become serious and costly to fix.
We can also
provide a daily, weekly or monthly report on the status of your
network.
'SystemSentry' can monitor:
Any Windows service error
Backup status
Current anti-virus patches
Performance loads on CPUs,
memory, disk and network
Disk space thresholds
Network connectivity
PING tests on printers,
routers, remote offices and more
TCP port checks
RAID health checks
SNMP checks to monitor and SNMP-enabled device.
To arrange
your FREE review on your current Support contract, use our
get a no obligation quote
service or call 0845 180
1263
today.
