call recording

Sapphire Business Solutions are a reseller for a leading brand of call recording software within the UK. The call recorder sits line side so it’s compatible with any telephone system in the market place.

The solution is packed with innovative features to search, play, record and archive recorded calls. Whether you need to capture and retrieve call recordings with the minimum of fuss for regulatory compliance or for business improvement through higher levels of customer satisfaction.

SBS meets all your call recording needs. It works with all technologies – Analogue, ISDN, SIP and VoIP - in whatever combination you have chosen and includes high level encryption. In addition to a host of powerful call recording features.

So why choose call recording?

1) Resolve Disputes - Find calls quickly and email an extract of the call recording to your client to confirm contract details. 

2) Demonstrate Compliance - For many organisations it is necessary to show that FSA recording rules have been followed.

3) Monitor Quality - Review call recordings to ensure that all clients have been dealt with professionally at all times.

4) Improve Performance - Work with staff to develop their telephone and telesales techniques by evaluating call recordings.

5) Share - Share conference calls, online meetings and call recordings with colleagues.